Emcor UK
Facilities Management – Account Manager
Location: Canary Wharf, London with 2 x monthly meetings in Manchester.
Salary: Up to £57,000pa
Working hours: 08:00am – 17:00pm 40 hours per week
Benefits: 25 days holiday + BH, Private Healthcare, Company pension, Flex benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
To lead and own the relationship with our customers, using the EMCOR UK principles of Key Account Management. With a commercial focus, the Account Manager will proactively seek opportunities to grow the account through additional service lines, projects, and account retention, with a mindset of continual promotion of EMCOR UK, and creating sustainable value to our customers.
What you’ll do:
Introducing business efficiencies through process improvements and innovation to deliver profitable financial results to EMCOR UK. Focus on building relationships with managers and clients across the UK is a key part of the role, as is the ability to hit the ground running. To ensure the cost-effective and timely delivery of all contractual obligations and service time.
Be responsible to the Account Director for the P&L of the Account and to lead and direct operational activities in order to maintain and improve the net profitability of the business.
Develop strong relationships with clients and their representatives applying Key Account Management principles in order to foster good working relationships at every level and optimise the commercial position of EMCOR, at the same time as delivering value for our customers.
Excellent stakeholder management skills
Strong communicator written and verbal
Soft service bias with some hard services knowledge
Commercial awareness- contract deliverables, sla/KPI,
Previous experience of contractual reporting
Passionate about social value & sustainability to support government greening commitments
Proactively seek opportunities to grow the account through additional service lines and project work, with a mindset of continual promotion of EMCOR, that also drives value for our customers
Lead and inspire the management teams and employees within the Account toward the cost-effective delivery of our contractual obligations in such a way as to meet all stakeholder’s expectations
Ensure the Account has suitable, qualified, and experienced management teams in place within an appropriate reporting structure, by deploying appropriate HR strategies to recruit, develop, motivate, and retain the required management capabilities
Develop cost-effective mobilisation, transition and operational plans to ensure that the commercial and operational deliverables are met within agreed timescales
Ensure that functional teams within the Account develop and implement adequate management systems to properly monitor, report, review, and control the commercial and operational activities of the Account
Ensure that all operational activities are conducted in accordance with standard EMCOR policies and procedures; in particular:
Knowledge of Health, Safety, Quality, and the Environment Financial Reporting.
Commercial and legislative
HR and Employee Welfare
EMCOR Standards of Conduct and Code of Ethics
