Purpose of the Role
To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 159 apartments in a large-scale property in Bournemouth.
To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is provided to residents at all times, engage with residents to create a sense of community within the development.
Key Responsibilities
- Making sure all the health and safety compliance are up to date
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Working Hours – 11AM – 8PM – as part of a site rota. Occasional weekend work may be required for resident events.
Shifts may vary as per business needs.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- BTR/Lettings experience required
- Positive, can do attitude
- Organised and detail oriented
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in build to rent would be an advantage
Working Hours – 5 days Mon-Fri (40 hour week) Working Hours – 11pm – 8PM – as part of a site rota. Occasional weekend work may be required to cover resident events.
Salary – £28,000 plus discretionary 10% bonus
Please see our Benefits Booklet for more information.
