Transformation of Industry
A Snapshot of Your Day
You will be responsible for coordinating service orders
(parts, workforce, repairs, or a combination of them) across the Asia Pacific
region. This role involves acting as the primary link between factories
worldwide and the Gas Services region, ensuring seamless communication and
efficient service delivery. You will have a well-rounded view of the status of
all service orders in your region, and will have to align and collaborate with
internal partners in each of the PCCs to ensure smooth execution and customer
satisfaction along the process. This position, in coordination with project
managers or order managers, will also perform customer visits to align
execution strategies and next steps on an as needed basis.
How You’ll Make an Impact
- Team Lead:
Leading
the regional service project managers in Asia Pacific. Participate in the
definition and implementation of internal processes together with other
departments (Field Service, EHS, finance, etc). Establish regular
follow-ups with Gas Services regions and participate in the revenue
forecasting process. Responsible for NPS results related to execution. - Coordinate Service
Orders:
Align and coordinate service orders between factories and Gas
Services region, ensuring timely and accurate delivery. - Communication:
Serve as the main point of contact between factories and regional teams,
facilitating clear and effective communication. - Project Planning:
For sophisticated orders, develop and implement timelines and schedules to
ensure service orders are completed within the specified timeframe. - Risk Management:
For sophisticated orders, identify potential risks and issues related to
service orders and develop strategies to mitigate them. - Partner Management:
Collaborate with various partners, including sales, supply chain and
logistics, engineering, among others, to ensure alignment and successful
project execution. Follow up on Customer Satisfaction Survey results and
actions. - Performance Monitoring:
Supervise and report key performance indicators (OTD, NPS, CSI, PDBL,
etc), ensuring they meet quality standards and client expectations.
Following up on customer concerns and NPS reports. - Continuous Improvement:
Find opportunities for process improvements and implement standard
methodologies to enhance service delivery. - Travel:
30-50%
domestic / international travel required, for both external and internal
visits.
What You Bring
- Education:
Bachelor’s degree or equivalent experience in Project Management, Business
Administration, Engineering, or a related field. - Experience:
Proven
ability in project management, preferably in the energy or manufacturing
industry. - Skills:
Proven
digital literacy and experience with Microsoft Office Suite. Experience
with ERP software (Oracle, SAP etc.) and CRM (Salesforce) is helpful.
Proficiency in project management tools and concepts. - Strong communication,
organizational, and problem-solving skills. - Ability to work
collaboratively and individually with the same enthusiasm and intensity. - Self-motivation to find
efficient and effective ways to accomplish end goals. - Knowledge and
understanding of Siemens Energy’s products and services.
About the Team
- Our Transformation of
Industry
division is decarbonizing the industrial sector. Increasing
electrification and efficiency are key and demand for green H2 and
derivative fuels will rise. We enable decarbonization of the industrial
sector and the transition to sustainable processes, building on a strong
industrial customer base, a global network, diverse technologies, and
integrated execution capabilities. Candidates want to learn about the
divisions they will be joining–the structure, how it works together, and the
role it plays in driving Siemens Energy’s mission forward.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy
technology company. We meet the growing energy demand across 90+ countries
while ensuring our climate is protected. With more than 98,000 dedicated
employees, we not only generate electricity for over 16% of the global
community, but we’re also using our technology to help protect people and the
environment.
Our global team is committed to making sustainable,
reliable, and affordable energy a reality by pushing the boundaries of what is
possible. We uphold a 150-year legacy of innovation that encourages our search
for people who will support our focus on decarbonization, new technologies, and
energy transformation.
Find out how you can make a difference at Siemens Energy:
https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we
generate power. We run on inclusion and our combined creative energy is fueled
by over 130 nationalities. Siemens Energy celebrates character – no matter what
ethnic background, gender, age, religion, identity, or disability. We energize
society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Take an active role in the
world’s energy transition to a greener future. - Become part of a
small-sized but expert team with the potential to grow rapidly. - With your profound
knowledge and experience – and jointly with your new team – we set the
right course for our kit box team together and continuously improve the
standards of our organization in a “start-up” like atmosphere. - Global exposure.
