Transformation of Industry
A Snapshot of Your Day
You will be responsible for coordinating
service orders (parts, manpower, repairs, or a combination of them) across the Middle
East region. This role involves acting as the primary link between factories
worldwide and the Gas Services region, ensuring seamless communication and
efficient service delivery. You will have a holistic view of the status of all
service orders in your region, and will have to align and collaborate with
internal stakeholders in each of the PCCs to ensure smooth execution and
customer satisfaction along the process. This position, in coordination with
project managers or order managers, will also perform customer visits to align
execution strategies and next steps on an as needed basis.
How You’ll Make an Impact
- Team Lead:
Leading the regional
service project managers in Middle East. Participate in the definition and
implementation of internal processes together with other departments
(Field Service, EHS, finance, etc). Establish regular follow-ups with Gas
Services regions and participate in the revenue forecasting process. Responsible
for NPS results related to execution. - Coordinate Service Orders:
Align
and coordinate service orders between factories and Gas Services region,
ensuring timely and accurate delivery. - Communication:
Serve as the main
point of contact between factories and regional teams, facilitating clear
and effective communication. - Project Planning:
For complex
orders, develop and implement timelines and schedules to ensure service
orders are completed within the specified timeframe. - Risk Management:
For complex
orders, identify potential risks and issues related to service orders and
develop strategies to mitigate them. - Stakeholder Management:
Collaborate
with various stakeholders, including sales, supply chain and logistics,
engineering, among others, to ensure alignment and successful project
execution. Follow up on Customer Satisfaction Survey results and actions. - Performance Monitoring:
Monitor and
report key performance indicators (OTD, NPS, CSI, PDBL, etc), ensuring
they meet quality standards and client expectations. Following up on
customer concerns and NPS reports. - Continuous Improvement:
Identify
opportunities for process improvements and implement best practices to
enhance service delivery. - Travel:
30-50% domestic /
international travel required, for both external and internal visits.
What You Bring
- Education:
Bachelor’s degree in
Project Management, Business Administration, Engineering, or a related
field. - Experience:
Minimum of 5 years of
experience in project management, preferably in the energy or
manufacturing industry. - Skills:
Solid computer literacy and
experience with Microsoft Office Suite. Experience with ERP software
(Oracle, SAP etc.) and CRM (Salesforce) is highly desirable. Proficiency
in project management tools and concepts. - Strong communication, organizational, and problem-solving
skills. - Ability to work collaboratively and individually with the same
enthusiasm and intensity. - Self-motivation to find efficient and effective ways to
accomplish end goals. - Knowledge and understanding of Siemens Energy’s products and
services.
About the Team
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an
energy technology company. We meet the growing energy demand across 90+
countries while ensuring our climate is protected. With more than 92,000
dedicated employees, we not only generate electricity for over 16% of the
global community, but we’re also using our technology to help protect people
and the environment.
Our global team is committed to making
sustainable, reliable, and affordable energy a reality by pushing the
boundaries of what is possible. We uphold a 150-year legacy of innovation that
encourages our search for people who will support our focus on decarbonization,
new technologies, and energy transformation.
Find out how you can make a difference at Siemens
Energy: https://www.siemens-energy.com/employeevideo h
Our Commitment to Diversity
Lucky for us, we are not all the same. Through
diversity we generate power. We run on inclusion and our combined creative
energy is fueled by over 130 nationalities. Siemens Energy celebrates character
– no matter what ethnic background, gender, age, religion, identity, or
disability. We energize society, all of society, and we do not discriminate
based on our differences.
Rewards/Benefits
- Take an active role in the world’s energy transition to a
greener future. - Become part of a small-sized but experienced team with the
potential to grow rapidly. - With your profound knowledge and experience – and jointly with
your new team – we set the right course for our kit box team together and
continuously improve the standards of our organization in a “start-up”
like atmosphere. - Global exposure.
