Gas Services
About your Role
Embark on a challenging and exciting journey as the Field
Service Manager – Compression
in our dynamic organization based in Dubai,
UAE. This leadership role is integral to our commitment to delivering top-tier
service and technical support for compression systems. As the driving force
behind our field service operations, you will lead a dedicated team, cultivate
client relationships, and ensure operational excellence. If you are a seasoned
professional with a passion for leadership, technical acumen, and customer
satisfaction, we invite you to join us in shaping the future of our field service
operations and contributing to our continued success.
How you will make an impact:
- Orchestrate the field service organization for
compression, overseeing a team dedicated to customer service excellence and
technical support. - Develop and implement strategic plans to
optimize field service operations and ensure alignment with overall business
compression field service objectives. - Cultivate and maintain strong relationships with
clients, acting as a key liaison between the organization and customers. - Drive customer satisfaction by ensuring timely
responses to service requests and effective resolution of issues. - Lead and inspire a high-performing field service
team, providing guidance, mentorship, and fostering a collaborative and
customer-centric culture. - Manage resource allocation, staffing, and
training to enhance team capabilities and performance. - Actively support all sections and departments of
the Field Service community to drive efficiency, productivity at highest EHS
and quality standards. - Enforce quality standards in field service
operations, conducting regular audits and assessments to maintain high-quality
service delivery. - Implement continuous improvement initiatives to
enhance the overall effectiveness of field service processes - Build forecast strategy with input from service,
new units being build, including manpower and tooling. - Actively drive cost out and productivity
initiatives. - Main point of contact for all Field Service
support enquiry’s both within and outside region. - Ability, initiative, and vision to set own
targets to create, develop and drive improvement projects across the business
both within and outside region. - Support project in the planning stage.
- Support sales during offer phase, ensure
accurate and realistic and competitive Field service and new unit bids. - Flexibility and drive to monitor and support
multiple projects simultaneously, proactively give project support and
solutions. - Focus on digitalization and simplification of
processes and practices both in the back office as well as the field. - Establishment, develop and maintain global
network within Field Service and tooling. This includes the active contribution
to Global Field Service and global improvement/implementation projects. - Managing department financial budget and
forecasting – own country and regional
What you bring:
- Proven experience in a leadership role within
field service operations, preferably in the compression industry. - Strong technical knowledge of compression
systems and rotating equipment. - Excellent leadership and interpersonal skills,
with the ability to inspire and empower a diverse team. - Customer-focused mindset with a commitment to
delivering exceptional service. – - Strategic thinker with the ability to align
field service operations with organizational goals. - Effective communication skills in English.
- Proven track record in optimizing field service
processes and driving operational efficiency. - Eager and curious to learn and actively seek
feedback impulses from inside and outside the organization. - Willingness to travel domestically and
internationally as required.
