Customer Support and Projects Specialist

This role is responsible for managing our SGT-A05 gas turbine parts orders from some of the global customers and driving the organization to deliver the parts on time. The role requires the use of SAP to be able to enter and manage the orders through the system. It requires balancing and troubleshooting many issues at once and working across different functions of the business to achieve financial targets and customer satisfaction.

• Provide quotes, accept orders, and manage communication and delivery solutions to customers.
• Project management and coordination of component repair programs which includes ownership of process from customer to vendor, logistics management, purchase and sales order management, and project delivery.
• Responsible for maintaining customer price catalog. This includes obtaining cross functional information from Finance, Planning and Purchasing and getting appropriate approvals through management.
• Provide all financial and customer related metrics to senior leadership. Metrics include monthly sales and intake reports, customer on time delivery, and delinquency. Responsible for maintaining specific customer metrics to determine compliance and discount structures. Maintain weekly reporting to warehouse.
• Lead the SGT-A05 Power Turbine business which will include working across all businesses (Supply Chain, Planning, Engineering, Sales), light project management and escalation of roadblocks with management.
• Conduct and assist in (2) customer provisioning conferences per year/per network partner either in person or virtually.

• Management/Team Lead, and Project Management experience
• Experience with GUI based ERP systems (SAP is preferred)
• Proficient in Microsoft Office suite
• Ideal candidates will be comfortable in business settings and negotiations with various levels ranging from technicians/mechanics, executives, and customers.
• 5% travel – This may include 1-2 trips a year to customers in Europe, Asia, North America, or Latin America
• Vocationally trained Practitioner (mastery) + 15 years (+) or: Bachelor and 3 to 5 years experience

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

https://jobs.siemens-energy.com/jobs