Operations Manager

    By
    -

    Location
    Middlesex
    Date

    HAYS

    Operations Manager Full Time Office Based 40 hours per week – Mon-Fri 8am-5pm £45,000 + Bonus

    Job Details

    You will be responsible for the overall performance relating to service, repairs and maintenance of the business. You will ensure a high level of customer satisfaction and retention, with a keen focus on increasing revenues and reducing costs.

    What will your role look like?
    Consistently deliver high levels of customer service in line with the 5-Star Customer Promise, while managing daily activities of the service, repairs, maintenance team, and handling complaints.

  • Effectively manage and monitor the department’s P&L, complete billing, and maximise gross profitability of all services
  • Produce accurate reports to track completed works, meet deadlines, and evaluate revenue and costs
  • Manage all service contracts in line with SLA requirements
  • Participate in pricing parts, labour, and other charges, ensuring policies and procedures are up-to-date
  • Assist with PPMs (Planned Preventative Maintenance) and accreditations
  • Manage customer complaints and QHSE (Quality, Health, Safety, and Environment) processes

    • Full Time Office Based 40 hours per week – Mon-Fri 8am-5pm £45,000 + Bonues (Up to 15%)

    What can you expect in return?

  • 20 per year (increasing annually to a maximum of 25 days after 5 years) plus Bank holidays
  • Comprehensive health insurance (on completion of probationary period)
  • Company laptop and mobile phone
  • Statutory Pension (on completion of probationary period)

    What to do now?

    If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
    If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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