HAYS
Dutch-speaking Customer Service Adviser
Customer Service Adviser – Fluent Dutch speaking.
West Yorkshire – can be based in Wakefield or surrounding areas.
Salary: Circa. £27,000 +
Job Description:
We are seeking a motivated and customer-focused individual to join our team as a Dutch-Speaking Customer Service Adviser. In this role, you will be responsible for providing excellent customer service to our Dutch-speaking clients, addressing their enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Dutch.
- Provide accurate information about products and services.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain customer records and update information as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Meet performance targets and contribute to team goals.
Requirements:
- Fluency in Dutch and English (both written and spoken).
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- The ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office Suite.
Preferred Qualifications:
- Experience working with clients from the Netherlands.
- Knowledge of Dutch culture and business practices.
- Additional language skills are a plus.
Benefits:
- Opportunities for career advancement.
- Friendly and supportive work environment.
- Health and wellness benefits.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to email address . #
