IT Support Engineer
Position: IT Support Engineer (2nd Line)Location:
Shoreditch, London (Hybrid – 2 days in office)Salary
: £30,000 – £38,000 + Excellent Benefits A longstanding IT Solutions and Professional Services Provider has an exciting new opening for a 2nd Line Engineer to join them in London, on a hybrid basis, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors such as Microsoft, and offer a plethora of services and solutions across IT, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield. Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (M365/ Azure) who can maintain their clients’ IT systems and services, managing tickets and requests. What this Position Entails:
- Project work / migrations to cloud infrastructure
- Customer onboarding projects
- Customer system upgrades
- IT Security implementations
- Providing remote 2nd Line IT Support
- Ticket assessment, management, and resolution
- Improving efficiency, processes, documentation, and automation
- Providing support as escalation point for 1st line team
- Aiding customer retention and satisfaction
Key Skills:
- Microsoft 365 administration
- Azure, Entra ID
- Windows Server 2016 / 2019 / 2022
- Active Directory, Group Policy
- Windows 11
- Exchange and Exchange Online
Nice to have’s
- Google Workspace
- AWS
- PowerShell
- Intune
- Endpoint Detection and Response
- Storage, Backup, and DR
- Networking and IT Security
- Previous MSP experience
Benefits:
- Hybrid Working (2 days onsite). Soon will be the option to work 100% remote if preferred
- Private Healthcare
- Regular team socials, lunches, and larger company-wide events
- Vendor certifications fully paid for, and study support provided
- Training plans relevant to YOUR areas and paths of interest (Security, Cloud, Networking etc.)
- Staff receive the best and latest hardware, and software, for work/personal use
- Spend cards for all employees which are topped up monthly
This is an excellent opportunity for anybody wanting to heavily utilise cloud infrastructure and develop their skills in this area. There are also internal avenues to 3rd line, project engineering, consultancy, and specialised roles. If you believe this is a great match for you, please apply for much more info.
