Apprentice Patient Choice Facilitator

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    Location
    Devon
    Date

    Woodrow Mercer Healthcare Limited

    Please only apply for this role if you are a Care Leaver(The term care leaver refers to a young person under the age of 25 who is currently, or has previously been, in local authority care such as foster care, semi-independent living or a residential care home for a minimum of three months.)
    Calling All Care Leavers: Your Next Step Starts Here!
    Are you a care leaver ready to take a bold step forward in your career? Were thrilled to offer a unique and inspiring opportunity exclusively for individuals with care experience. At Spectra, were dedicated to supporting and empowering care-experienced young people like you to achieve your full potential.
    Job Title:Apprentice – Patient Choice FacilitatorSalary:£23,615Full Time: 37.5hrsLocation: Pomona House – TorquayPart of Devon ICB
    Job Summary:

    The Devon Referral Support Service (DRSS) is a dynamic team that works on behalf of GP practices and providers to promote the safe and equitable application of referral pathways, commissioning policies and patient choice.

    DRSS has two key delivery areas supporting quality and transparency through its referral management service; and promoting best practice through referral pathway review.

    The Devon Referral Support Service is an integral part of the wider Delivery directorate and enacts the relevant strategic and operational asks of the directorate .To deliver an effective and competent level of clerical support and consistently deliver a patient-focused service which promotes good customer service and effective working relationships.

    Main Duties and Responsibilities:

  • Respond to routine inquiries professionally, referring as needed to GPs, patients, or NHS organizations.
  • Handle phone calls, take messages, and forward them accurately.
  • Escalate complaints, comments, and suggestions in line with policy.
  • Utilize office systems, including e-Referrals and internal databases, ensuring accurate data entry.
  • Follow and update standard procedures for processes and care pathways.
  • Maintain patient data, emails, documents, and shared folders with housekeeping measures.
  • Perform daily triage processes under supervision and ensure timely completion of tasks.
  • Print and send patient letters adhering to Information Governance guidelines.
  • Conduct audits and assist other departments with audits under supervision.
  • Use Microsoft Office and maintain standard keyboard skills.
  • Undertake additional delegated duties as required.

    • Interested in hearing more? Apply Now!

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