Collections Specialist - Dutch Speaking
Collections Executive – Netherlands (Dutch Speaking)
About the Job
About Us
We are a leading global embedded financing platform, partnering with some of the world’s most prominent e-commerce, technology, and payment service providers. Our platform enables partners to offer flexible financing products-under their own brand-to their merchant base. Through AI-driven credit risk assessments, we help more SMEs access fast, affordable funding across the UK, EU, and US.
We believe that the future of financial services lies in embedding financing into customer journeys-and we’re building the solutions to power that future.
The Role
To meet growing demand for our services, we’re looking for a Dutch-speaking Collections Executive to join our team. You will play a vital role in maintaining constructive, professional relationships with customers, ensuring timely resolution of payment issues. This is an exciting opportunity to join a fast-growing fintech and contribute to its success.
Key Responsibilities
• Provide high-quality service to resolve under- or non-paying customer issues
• Manage high-value arrears cases, considering varied and unique customer circumstances
• Handle inbound and outbound calls, and written communication, with accuracy and care
• Build positive relationships with merchants to validate their situation and achieve mutually beneficial outcomes
• Negotiate and implement solutions that balance merchant circumstances with business interests
• Collaborate across internal departments to strategize and action the most appropriate path for each case
• Ensure adherence to applicable laws and industry guidelines
• Demonstrate empathy, professionalism, and accuracy in all interactions
• Show resilience and adaptability in a fast-paced environment
• Exhibit strong business sense and enthusiasm for helping SMEs
Requirements
• Minimum 3 years of experience in Credit Control, Collections, or Debt Recovery
• Fluent in both Dutch and English
Desirable Attributes
• Highly reliable, organised, and adaptable
• Strong attention to detail and confidence in working with data
• Knowledge of insolvency processes
• Entrepreneurial mindset with a proactive, can-do attitude
• Strong team player
Benefits
• Recognition as a top workplace and fintech innovator
• Stock options
• Private medical insurance
• Health and wellbeing support (EAP)
• Enhanced parental leave
• Modern central London office
• Free on-site gym
• Subsidised lunches and late-work meal allowance
• In-office masseuse
• Regular team socials and sports clubs