Control Room Operative

Our client operates the city’s waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel.

Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, including the Eurovision Song Contest last year and in 2024, they have recently hosted the Labour Party Conference, in addition to a packed programme of entertainment and business events.

Company Benefits

They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, starting with 24 days plus bank holidays, which increases with length of service
• An excellent local government pension scheme, whereby employer contribution is currently set at 14.1%
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts
• Enhanced maternity, paternity and adoption leave schemes
• An excellent occupational sick pay scheme
• Free onsite parking right in the heart of the city centre
• Employee Reward Platform
• Agile working and flexi time policies, where appropriate and in line with business needs
• A dedicated wellbeing strategy to support staff when at work
• 30 Qualified Mental Health First Aiders on site

Our client is a place where you can truly make a difference.

Some of the wonderful things they have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan – last year they contributed over £6.4m
• Green Meeting s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity they have 3 beehives on their campus grounds
• Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

An exciting opportunity has arisen for an experienced Control Room Operative, (for clarity, internally this position will be known as a Security Officer), on a permanent full-time basis.

The Successful candidate will contribute to the safety and security of our client s premises, staff, guests, and visitors.

You will be responsible for monitoring and responding to security alarms, CCTV feeds, and other critical systems Security Control Room systems to ensure the safety and security of their Campus and their visitors.

They are looking to recruit a Security Officer to join their Security services team on permanent full-time basis. This role will be working a mixture of day and night shifts.

Main duties of this role include:

• Operate, monitor, evaluate and maintain their CCTV surveillance systems to ensure the safety and security of their Campus and all their visitors.
• Maintain the integrity, accuracy and confidentiality of all information gained to ensure it is always secure by strict compliance with their CCTV policy.
• Be a key contributor to the Security Control Room and Incident management processes.
• Providing a high visibility presence around our client s premises, to reassure guests and visitors and act as a deterrent to any hostile activity.
• Assist with the daily management of their Incident Management software, HALO, maintaining accurate records of all Incidents and the actions taken.
• Act as first respondent to any security, first aid or emergency that arises on our client s premises.

They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who:

• Has the ability to perform duties safely on their own, using procedures and without direct supervision.
• Is happy to work rotating shift patterns, 24/7, 365 days a year, including nights, weekends and holiday periods.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Able to deal with urgent situations and difficult, sometime anxious, people under pressure.
• Understands the basic Company Protocols with regard to Accidents and Incidents reporting

It is preferred that you hold a valid SIA licence (CCTV and Door supervisor) and an advanced First aid certificate.

If you have drive, passion, ambition and wish to play a part in our client s continuing success story this could be just the job for you.

Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position.

Closing Date: 1 November 2024

Interview Date: TBC

Equality, Diversity & Inclusion

Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.