Customer Advisor

About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. Together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. With over 200 stores nationwide, you ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job. New Store Opening In your dream role, you ll receive: -Competitive salary: £27,000 achievable on target earnings -Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives. -Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. -Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. -Learning and development: Our comprehensive induction gives you the best possible start to your career with us, with progression opportunities as your experience grows. -Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. The job: Working as part of our Retail team in our new store opening in Barrow-In-Furness, you will be a vital part of the store s success. We want every store visit to be exceptional for our customers, so you ll work closely with members of the public to understand their needs and advise them on high-value purchases. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day -Making our customers feel at home through exceptional service. At Dreams, this means listening to customer s needs and guiding them, asking the right questions at the right time to find the perfect fit. -Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences. -Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple – you ll love it! -Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays. This is the type of person we re dreaming of: -People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers. -Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. -Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets. -Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected. -Willing to learn: A great night s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert. -Flexible: You ll need to be able to commit to working full time (38.5 hours per week). Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you ll have the opportunity earn even more commission! €