HAYS
Temporary Customer Advisor/Administrator in Stafford – Apply now!
Temporary Customer Advisor/Administrator in Stafford – Apply now!
Your new company
Join a reputable and dynamic organisation in Stafford that values efficiency and customer satisfaction. This company is known for its commitment to excellence and providing a supportive work environment, making it an ideal place for professionals looking to make a meaningful impact.
Your new role
As a Temporary Customer Advisor/Administrator, you will play a crucial role in managing customer complaints and providing administrative support. Your responsibilities will include:
- Logging and allocating complaints to the appropriate investigator and setting up electronic case files.
- Accurately recording complaints received on the electronic Complaints Log in line with company SLA’s and ensuring adherence to regulatory requirements.
- Sending completed complaint response letters to customers
- Updating case files and electronic complaints log with information on all responses sent.
- Recording compliments received and sharing with the business.
- Providing a daily reminder list of all complaints to ensure compliance with responses and meeting timelines.
- Taking messages, documenting concerns, and signposting enquiries as needed.
- Supporting the Feedback inbox, managing generic responses, and updating customers on delays.
- Maintaining compliance with data protection
- Supporting the preparation of reports and achieving agreed performance and personal development targets.
What you’ll need to succeed
- Experience in a similar customer advisory or administrative role.
- Strong IT skills, particularly in Microsoft Office.
- Effective communication skills, both verbal and written.
- Strong analytical and problem-solving skills.
- A proactive approach to managing tasks and resolving issues.
What you’ll get in returnIn return, you will receive a competitive hourly rate of £14-£16 per hour, depending on experience. This temporary position offers the chance to work in a professional and supportive environment, with opportunities to develop your skills and gain valuable experience. You will also benefit from being part of a team that values your contributions and supports your growth.Ready to take on this exciting opportunity? Apply now and join a company that values your skills and dedication! #
