Customer Experience Manager

Customer Experience Manager – East Midlands – up to £62k

Are you passionate about delivering exceptional customer experiences? Do you thrive on building strong relationships and driving service excellence? My client is looking for a dynamic Customer Experience Manager to lead their customer engagement strategy and ensure every interaction leaves a lasting impression.
What You’ll Be Doing:

• Championing the customer journey across all touchpoints, identifying opportunities for improvement and innovation.
• Leading and mentoring a team to deliver outstanding service and support.
• Collaborating with cross-functional teams to ensure customer feedback drives continuous improvement.
• Developing and implementing customer experience strategies aligned with business goals.
• Monitoring key metrics and reporting on customer satisfaction, retention, and engagement.

What We’re Looking For:

• Proven experience in a customer experience, service, or engagement role.
• Strong leadership and communication skills.
• A data-driven mindset with the ability to translate insights into action.
• Passion for customer advocacy and problem-solving.
• Experience with CRM systems and customer feedback tools is a plus.

Why Join Us?

• A supportive and inclusive culture that values innovation and collaboration.
• Opportunities for professional growth and development.
• Flexible working arrangements.
• Competitive salary and benefits package.

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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