Britbet
Welcome to Britbet!
We are looking for Customer Service Assistant to work with us in our Betting team the public, restaurant and hospitality areas at Newcastle Racecourse
Who are we?
Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell ‘Tote’ branded bets to racecourse customers as a key part of the race day experience. We’re currently looking for enthusiastic people to join our organisation at Cheltenham Racecourse and the surrounding area and you could be one of them.
Who are we looking for?
Applicants 18+
Excellent customer service skills – 1 year experience preferred
Ability to work with cash confidently/good mental arithimetics – 1 year experience preferred
Confident speaking to the general public
Drivers/keen travellers are ideal for most regions
No prior experience needed as paid training is provided.
What does the role entail?
You will place the customers bet/s on the terminals when approached
Pay out winnings to customers who present you with a winning ticket
Providing an excellent level of customer service
Cash handling effectively and cash up your float at the end of each race day
Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) – going the extra mile to provide a pleasant, friendly experience for all
Why work for us?
Working in a friendly and supportive environment
A fun and fast-paced customer service role
Competitive hourly pay and holiday pay
Receive travel pay to work at other racecourses
Work at some of the most prestigious racecourses and racing events in the country
Casual work, no minimum amount of hours to complete
Free on-site parking
Uniform
White shirt/blouse, black smart trousers/skirt, black smart shoes.
Salary
Minimum £11.75 per hour + holiday pay 13.3%
Increased rate for Cheltenham Festival and other large fixtures
Monthly pay
Holiday pay can be accrued or paid out monthly based on preference
We hope to hear from you soon!
