ERP Support Analyst

We are working with a rapidly growing business in Cheltenham who are looking for an ERP Support Analyst to join their growing team. Working with D365 this is a great opportunity for an experience Application Support Engineer with a background in supporting ERP’s to work with D365 or somone who has experience supporting Dynamics 365.As they continue to grow this is a great opportunity to develop into Functional Consultant roles within the business. This role can also be fully remote or some time on site.Key Responsibilities

• Provide specific 1st/2nd line software support for the platforms supported by ERP support team including their associated integrated applications.
• Provide Dynamics AX & D365 administration duties.
• Monitor ERP batch queues for error notifications.
• Manage and maintain user access lists/security around environment access.
• Train end users on elements of Dynamics AX & D365, including integrated applications.
• Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
• Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required)
• Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
• Remote Support management of customer issues when required
• Complete service request fulfilment as necessary
• To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base)

Knowledge & experience required:

• Experience of working in a busy environment, to targets, to SLA’s and within timescales
• D365 experience (preferable).
• Previous Service Management experience (ITIL preferable)
• Excellent customer service skills and exceptional telephone manner
• Knowledge of ERP systems and broad business and accounting processes (invoicing, purchase orders etc) is desirable but not essential.
• Good communication skills on all levels
• Ability to participate and contribute successfully within a team environment.
• Must have strong problem-solving skills.
• Good organisation & prioritisation skills
• Willingness to continue learning and develop your technical skills.
• Good knowledge of Windows 10/11 windows, Office 365

What will you get?

• Highly competitive salary package
• 10% pension + share scheme
• Annual Bonus
• Remote working environment
• Paid certifications and ongoing CPD

If you feel you match the above click ‘apply now’ with an up to date version of your CV.Recruiter: Adam Titmus