Export Supply Chain Coordinator

Export Customer Service Coordinator

Location: Chatham Full-time, Permanent

About the Role

We are looking for a proactive and detail-oriented Export Customer Service Coordinator to join a busy Supply Chain team. This role is key in supporting international customers, ensuring orders are processed efficiently and delivered on time while providing a high level of customer service.

You’ll act as a central point of contact for export customers and work closely with internal departments and logistics partners to ensure a smooth end-to-end process.

Key Responsibilities

• Process customer orders for export markets using an ERP system
• Send daily order confirmations and proof of deliveries
• Respond to and follow up on customer enquiries in a timely manner
• Release orders to the warehouse for dispatch
• Liaise with freight forwarders to obtain shipping quotations and arrange collections
• Track shipments and provide customers with order status updates
• Handle incoming calls and emails from customers
• Work collaboratively with internal teams including Purchasing, Planning, Warehouse, and Finance
• Support colleagues within the customer service team as needed

About YouEssential

• GCSE (or equivalent) in English and Mathematics
• Strong communication skills (both written and verbal)
• Good organisational and time management skills
• Confident using Microsoft Office, particularly Excel
• A proactive approach with the ability to take ownership of tasks
• Strong attention to detail and problem-solving skills

Desirable

• Previous experience in a customer service or supply chain role
• Experience working with export processes
• Familiarity with ERP systems (e.g. SAP)