GET STAFFED ONLINE RECRUITMENT LIMITED
IT Desktop Support Engineer
City of London (Blackfriars / St. Paul s)
£36,000 – £40,000 dependent on experience
Hybrid: 4 days office-based, 1 day remote
Permanent, Full-Time
Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk.
This opportunity is ideal for candidates with a Service Desk background, preferably in an
MSP environment. Experience with AV systems will be highly beneficial.
We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach.
What s in it for you?
This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy.
What our client is looking for:
- Experience writing internal support documentation and client reports
- Understanding of IT best practices and procedures (ITIL, Change Control)
- Excellent organizational skills and the ability to reprioritize in a fast-paced environment
- Ability to take ownership, assess and troubleshoot incidents methodically
- Comfortable with regular commutes to Central London and Watford (the latter up to once a week)
- Ability to participate in an out-of-hours on-call rota (one week in four)
- A passion for IT and a desire to learn new technologies
- Professional attitude, able to work with stakeholders at all levels
- Customer service focus, going above and beyond
- Team player with the ability to work under pressure
- Punctuality and attention to detail
- Excellent written and verbal communication skills
Technical Skills:
Advanced knowledge of essential technologies:
- Microsoft Desktop OS (Windows 10 & 11)
- Active Directory (Users & Computers, GPO)
- Entra ID & MS 365 applications
- WSUS, EndPoint Manager (InTune)
- UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco)
- AV (DSP, DANTE, Room Systems)
Intermediate knowledge of:
- Virtualisation (Citrix, ESXi, Hyper V)
- Deployment Services (WDS, SCCM)
- IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs)
- Mac Desktop OS
- Mobile Devices (iOS, Android)
- Microsoft Server OS (2016/2019/2022)
- Structured Cabling (Patching, Cable Tracing, IDC)
- Backup Technology (Veeam)
- Storage systems (SAN)
- Scripting (PowerShell, Python)
Desirable Qualifications:
- Microsoft Certified Associate (AZ801, AZ305)
- Network+ or CCNA
The Role:
As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client’s customers. This includes:
Incident Management 1st/2nd Line Support (90%)
- Triage of all Incidents and Service Requests logged for urgency and priority
- Resolving or escalating tickets within agreed SLTs
- Updating tickets within service desk software
- Delivering remote and on-site customer support
- Desktop patching and maintenance tasks
- On-site client support in London and Watford (part of rota)
- Remote support from our client’s London office
- On-call support (part of team rota)
Project Work (10%)
- Supporting the delivery of all projects
Other Responsibilities:
- Acting as an escalation point for other Service Desk team members
- Becoming a champion of knowledge for specific technologies within the team
About Our Client:
Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers.
Benefits:
Our client works hard to create a great work environment. Here are some of the benefits they offer:
- Annual bonus
- Pension scheme (up to 4% match)
- Additional day off on your birthday
- Discount scheme with Perkbox
- Training and ongoing certification
- Employee Assistance Program with Health Assured
- AXA Private Health Insurance (including Dental, Optical, and Mental Health)
- Enhanced sick pay
- Season ticket loan
- Cycle-to-Work scheme
- Bring Your Own Device allowance
- Regular staff events
- Office refreshments
If this sounds like the right opportunity for you, click “Apply,” upload your CV, and answer five quick questions. We look forward to hearing from you!
