Parts Manager

Parts Manager – Lanarkshire

• Annual Salary: DOE – £48,000 – £60,000pa + car allowance
• Location: Lanarkshire and surrounding areas
• Job Type: Full-time and permanent

Join an industry leading and world’s top construction equipment manufacturer. They are rapidly expanding their UK operations and are looking for an experienced Parts Manager to join a thriving and dynamic team. This role is crucial for maintaining and enhancing their aftermarket operations, ensuring high levels of customer satisfaction and operational efficiency.

Day-to-day of the role:

• Develop and implement sales and marketing strategies to meet company objectives.
• Build and maintain strong relationships with dealers to ensure robust cooperation.
• Address customer complaints promptly in line with dealership guidelines.
• Oversee dealership purchases and ensure proper accounting before payments.
• Collaborate with the accounts team to support the collection of past-due accounts.
• Set goals for the department and strive to meet them through effective forecasting.
• Manage the hiring, training, motivation, counselling, and performance monitoring of all parts department staff.
• Maintain a balanced inventory to meet the needs of various departments and customers.
• Monitor parts pricing and local competition to ensure competitive pricing.
• Establish and manage parts inventory levels to maximize turnover and minimise ageing stock.
• Supervise standard operating procedures and inventory for new models.
• Enforce policies on special ordering of parts to meet customer expectations.
• Analyse monthly sales to dealers and customers, adjusting strategies as needed.
• Collaborate with the service manager to ensure timely parts availability for internal jobs and warranty claims.
• Coordinate efficient workflow and paperwork within the department.
• Monitor daily reports and KPIs to ensure productivity in sales and dispatch.
• Utilise manufacturers’ inventory co-op advertising effectively.
• Develop and enforce customer service guidelines to maximize customer satisfaction.
• Perform other duties as assigned.

Required Skills & Qualifications:

• Proven experience in a fast-paced environment, preferably in the heavy machinery manufacturing industry.
• Experience working in parts and warehouse environments.
• Excellent customer service and communication skills across various platforms.
• Strong leadership and team management abilities.
• Ability to adapt to changes in demand, tasks, and processes.
• Keen attention to detail with a proactive approach to problem-solving.
• Excellent time management and prioritisation skills.

Benefits:

• Generous holiday allowance plus bank holidays.
• Group life insurance (death in service).
• Excellent salary (fully negotiable)

This role is ideal for someone with a mid-senior level background in customer service and machinery manufacturing, looking to make a significant impact in a growing international company.

Apply now. Interviews will be held onsite.

Good luck