Receptionist
Receptionist
Huddersfield City Centre
Salary: National Minimum Wage
Hours: 8.45am-5pm
Overview of responsibilities:Working as part of a team, you will need to be able to provide an efficient, client-focussed telephone service, ensuring that all internal and external calls are processed in a courteous and efficient manner in line with the firm’s procedures.
Responsibilities:
Ensuring the provision of an efficient telephony service handling a high volume of incoming calls across the Firm;
To receive and initiate calls promptly and efficiently, identifying the callers’ requirements.
Transferring all calls in an appropriate manner, projecting the Firm’s image in a courteous, efficient and helpful manner;
Take meaningful telephone messages, when required to do so, referring these by e-mail to the appropriate person in a timely manner;
To carry out any necessary system checks and to advise the telephone supervisor about any system or operating faults;
Book meeting rooms for work colleagues, managers and solicitors when required to do so.
Monitoring the Firm’s buzzer system, allowing entry to clients and visitors across our sites, in line with our policy;
Any other reasonable tasks asked of you by the Partnership.
This role is predominantly a back office role, with a limited Front of House presence.
When business need requires it, the following duties may also apply:-
Greeting clients and visitors to the Huddersfield Office, where a fee-earner is not available to do so, assisting with the provision of refreshments, where necessary
Ensure that all visitors sign the Visitors’ Book, for health and safety purposes
Organise the service of legal professionals in the swearing of oaths and other legal documents.
Any other reasonable tasks asked of you by the partnership.
Personal Specification:
Experience of dealing with clients/customers in a professional manner
Able to maintain strict confidentiality
Clear and concise oral and written communication skills
Excellent
Telephone manner, able to process calls quickly and effectively
Attention to detail
Computer-literate, including the ability to use Microsoft Word, excel and other database packages quickly and accurately
Able to organise and prioritise their own workload and the workload of the team, in order to meet the Firm’s needs
Able to build rapport with others
Able to demonstrate a calm approach, even in pressurised circumstances
Conscientious and self-motivated
Honest and trustworthy
Flexible and able to adapt to any situation
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