Clarion Housing Group Limited
- Salary: £86,016 to £107,519 per annum
- Location: Hybrid – South Region, linked to Haywards Heath, Maidstone or Leatherhead office
- Hours: 36 hours per week
- Contract Type: Permanent
We have an exciting opportunity for a Regional Director of Housing to lead our South Region with responsibility for our neighbourhood and tenancy management offer to around 30,000 homes across the South Coast, Surrey, Hampshire and Kent and up to the M25. You will be key to designing and delivering our move to a proactive patch-based approach to customer and estate management and community building, ensuring that homes, communal spaces and neighbourhoods are well managed and valued by customers.
Reporting to you will be your Regional Housing Leads who lead the relationship with all our local authorities across the region, overseeing our Neighbourhood Managers and Officers as well as our LiveSmart offering for customers over 55’s. You will also have responsibility for our Regional Operations team that ensure we deliver our services on time and to expected standards for customers.
A key expectation of this role is the ability to matrix manage your repairs, estate services, lettings, resident involvement and case management colleagues to ensure that all customers receive their contracted services. To do this you will design and chair a regional neighbourhood forum for internal stakeholders, analysing the performance of your region against key performance indicators and customer satisfaction metrics, bringing together colleagues across Building Safety, Repairs and Asset Management to consider proposals for improvements, growth and rationalisation across your region. As such an ability to build and manage a large budget, analyse performance metrics, and resolve complex issues is a must.
Within the Housing Directorate, you will be the technical lead for key contributing parts of our consumer regulation and tenant satisfaction measures and you’ll write and deliver a Regional annual plan focused on continuously improving your service offering. You will also need to ensure there is a proactive external stakeholder management strategy for the region which and that you build and maintain relationships with key political and community stakeholders across your region. Your ability to work with politicians, councillors and local authorities as well as influence local politics in your region will form a key criteria for success in this role.
To be successful, you’ll need to show that you and your teams are visible to our customer so you will need to be based in the South of England and be able to build a comprehensive knowledge of the local authorities we serve there. A key success measure will be you being able to demonstrate that Clarion staff and services are visible and responsive in our communities and working with partners to build and improve our communities.
You must have a real passion for social housing and excellent customer service and an ability to develop high performing teams that share your passion and vision, alongside experience as a senior leader with an excellent track record of managing and leading tenancy and neighbourhood management services. You will work alongside four other Regional Directors and sit on the Housing Leadership team.
Please review the full role profile and find out more about what we do and the benefits we offer, please click on our website before applying.
Closing Date:
Monday 25th
November 2024 at midnight.
This is a hybrid role with a base location at one of our offices in Leatherhead, Maidstone or Haywards Heath. Candidates will be expected to work from an office or within our communities at least three days per week.
Applicants must be able to travel across the region as required.
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
