Scheme Manager

Scheme Manager (Independent Living) – Liverpool

We have an exciting opportunity to recruit an Independent Living Scheme Manager in Liverpool, working 35 hours per week and hourly rates up to £18.94 per hour. This is an ongoing, temporary position with temp to perm potential.
You will be responsible for delivering high-quality housing management services across 2 schemes throughout your working week and may be required to travel to other locations on occasion to support colleagues, so a driving licence with access to own vehicle is essential to be successful in the role.

Key responsibilities:

• Ensuring the safety, wellbeing and safeguarding of customers is managed, maintaining regular contact and completing morning calls, ensuring all required actions are completed
• Ensuring your schemes comply with health & safety legislation, carrying out risk assessments, routine fire safety checks and reporting, recording and managing all incidents through to completion.
• Allocations, lettings, viewings and signups
• Low level ASB and arrears management
• Maintaining a positive environment for resident engagement, including arranging, promoting and leading at customer meetings, ensuring feedback is listened to and responded to in line with customer values
• Effective partnership working with local authorities and stakeholders
• Providing basic advice and guidance in relation to benefits
• Responding to informal complaints and general enquiries

What you’ll need to succeed

• Knowledge of housing management legislation and principles of housing & tenancy management
• Experience of working in a similar role/setting, ideally within older people’s housing and delivering key housing & tenancy management functions
• Ability to work alone and prioritise workload, and work collaboratively within a team
• Strong communication and customer service skills with the ability to build positive relationships with a diverse range of people

What you’ll get in return

• Weekly pay
• Hourly rates up to £18.94 per hour
• Potential temp to perm opportunity

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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