Regional Hubs
About the role
Location:
Morocco Tangier
Department:
SE DC HUB TUS
Mode of Employment:
Full Time
Position Title
: Technical and
User Support Professional
A
Snapshot of Your Day
SE DC
HUB TUS at Siemens Energy
The
Technical and User Support Professional is responsible for providing
high-quality technical support to end-users and maintaining the IT
infrastructure. This role involves troubleshooting hardware and software
issues, managing network systems, and ensuring the smooth operation of IT
services. The ideal candidate will have a strong background in IT
infrastructure, excellent problem-solving skills, and a customer-focused
approach.
How
You’ll Make an Impact
Technical Support:
• Provide
first and second-level support to end-users for hardware, software, and
network-related issues.
• Diagnose
and resolve technical problems via phone, email, or in-person.
• Document
and track issues using a ticketing system.
IT Infrastructure Support:
• Maintain
and support IT infrastructure, including networks and cloud computing systems.
• Perform
physical installation of replacement network devices, including Wireless Access
Points (WAPs), Gateway Controllers, Switches, and Firewalls.
• Patch
network connections using both copper and fiber optic cables, covering
device-to-device and device-to-patch panel scenarios. Establish end-point
connections to replaced switches.
• Collaborate
with other IT teams, vendors, and service providers to ensure seamless
integration and efficient operation of IT infrastructure.
• Ensure
that IT infrastructure complies with relevant industry standards, regulations,
and best practices.
User Training and Documentation:
• Develop
and deliver training sessions for end-users on various IT systems and
applications.
• Create
and maintain user manuals, FAQs, and other support documentation.
Project Support:
• Participate
in IT projects, including system upgrades, migrations, and new implementations.
• Collaborate
with other IT team members and departments to ensure successful project
delivery.
Customer Service
:
• Provide
exceptional customer service and build positive relationships with end-users.
• Communicate effectively with users to understand their
needs and provide appropriate solutions.
What You
Bring
• Bachelor’s
degree in information technology, Computer Science, or a related field.
• Minimum of
5+ years of experience in technical support and IT infrastructure management.
• Relevant
certifications such as CompTIA A+, Network+, Microsoft Certified: Azu Administrator,
or Cisco Certified Network Associate (CCNA) are preferred.
• Experienced
in supporting MS Offce365.
• Strong
knowledge of Windows operating systems.
• Proficiency
in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
• Familiarity
with cloud services (AWS, Azure, Google Cloud).
• Excellent
troubleshooting and problem-solving skills.
• Strong
communication and interpersonal skills
• Should be
able to prepare and send user email communications.
• Experience
in dealing with third party-provided services.
• In-depth
knowledge of escalation procedures, incident management, and other disciplines
related to service delivery.
• Familiar
with ITIL (Information Technology Infrastructure Library) concepts.
• Ability to
work independently and as part of a team.
• Customer-focused
with a commitment to providing high-quality support.
• Readiness
to demonstrate a proactive attitude.
• Office
environment with occasional travel to other company locations.
• May
require after-hours support and on-call availability.
Who is
Siemens Energy?
At
Siemens Energy, we are more than just an energy technology company. We meet the
growing energy demand across 90+ countries while ensuring our climate is
protected. With more than 92,000 dedicated employees, we not only generate
electricity for over 16% of the global community, but we’re also using our
technology to help protect people and the environment.
Our
global team is committed to making sustainable, reliable, and affordable energy
a reality by pushing the boundaries of what is possible. We uphold a 150-year
legacy of innovation that encourages our search for people who will support our
focus on decarbonization, new technologies, and energy transformation.
Rewards
- Working with a global
team - Opportunities to work
on and lead a variety of innovative projects - Possibility to take
over further tasks within the company - Supportive work culture
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays
- Parental leave
- Continual learning
through the Learn@Siemens-Energy platform
- e-Learning
- Mentorship
- Coaching
- Open feedback culture
- Opportunity to work on
challenging projects in an exciting environment. - Opportunity for
remote/flexible work. - Professional support and
strong collaboration with colleagues around the world. - Professional development
opportunities within the company.
Our
Commitment to Diversity
Lucky for
us, we are not all the same. Through diversity we generate power. We run on
inclusion and our combined creative energy is fueled by over 130 nationalities.
Siemens Energy celebrates character – no matter what ethnic background, gender,
age, religion, identity, or disability. We energize society, all of society,
and we do not discriminate based on our differences.
